Fed up with their stories

<p>I am so annoyed with outsurance at the moment. I am due for my yearly outbonus and when I phoned begin of September I spoke to numerous people about my outbonus, giving me different stories, I unfortunately did not take down the names, but outsurance should be able to track the people that advised me. So the one guy I spoke to told me that the reason it does not show my outbonus was because of a claim against my policy to which I told him I never went through with the claim and even with this claim it never gave problems with the 3rd year bonus and the 2nd year bonus, so why would it be an issue now? The he said that the IT guys will have to remove it and then the system will update by midnight I should call back in the morning which I did and was then told that it shows an outbonus of R1500 for 30th September, but nothing came through, I phoned the Monday following the 30th this time the guy told me again, nothing shows by now I was fedup, the outbonus I am planning to use to pay for my car service which is due next week, and all these people do are playing me up and down, by the way the guy I spoke to on Monday told me his going to escalate the matter to his manager's manager and will contact me, up until now no one has called me back. I am irritated, they inform me that my monthly premium is increasing and they took my increased monthly premium eagerly on 1 October, but they are failing to pay out my outbonus. What the hell? The latest story is my issue is with the manager and only he can make a decsion and there is nothing else I can do except wait for "this manager" to call me back. I am not holding my breath though. The last guy I spoke to gave me his email address, I emailed him to ask what is the the feedback/update, he didn't even bother to respond to my email.</p>