SR
Sjane R
1 reviews | Active since Aug 2016
12 May 2020, 13:18
Fed up with outsurance.
I am so fed up with outsurance. On Thursday 7 May 2020 they phoned me and ask me to mail my bank statements to this email address *** so that they can do the refund and that the refund will take 48 hours. It is now 4 days and yesterday 11 May 2020 i phoned them again i spoke to Bantshu he told me the refund will be done on 6 June 2020 and i told him it is unacceptable he told me to send my bankstatements yo another email address and i told him cm cause everytime there is a different story.
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OUTsurance's replyOfficial
12 May 2020, 14:16Hi Sjane
We fully understand your concern and frustration. This is certainly not the level of service we usually offer our clients.
We are unable to reach you on the mobile number you provided and cannot trace a policy with your details. Kindly provide more information regarding your query so we can escalate the matter to the relevant department for urgent attention and assistance.
We are sending you an email on the address you provided so you can have a direct point of contact and person to liaise with to resolve your query.
Regards
OUTsurance
We fully understand your concern and frustration. This is certainly not the level of service we usually offer our clients.
We are unable to reach you on the mobile number you provided and cannot trace a policy with your details. Kindly provide more information regarding your query so we can escalate the matter to the relevant department for urgent attention and assistance.
We are sending you an email on the address you provided so you can have a direct point of contact and person to liaise with to resolve your query.
Regards
OUTsurance
OUTsurance's reply12 May 2020, 14:16
Official
Hi Sjane
We fully understand your concern and frustration. This is certainly not the level of service we usually offer our clients.
We are unable to reach you on the mobile number you provided and cannot trace a policy with your details. Kindly provide more information regarding your query so we can escalate the matter to the relevant department for urgent attention and assistance.
We are sending you an email on the address you provided so you can have a direct point of contact and person to liaise with to resolve your query.
Regards
OUTsurance
We fully understand your concern and frustration. This is certainly not the level of service we usually offer our clients.
We are unable to reach you on the mobile number you provided and cannot trace a policy with your details. Kindly provide more information regarding your query so we can escalate the matter to the relevant department for urgent attention and assistance.
We are sending you an email on the address you provided so you can have a direct point of contact and person to liaise with to resolve your query.
Regards
OUTsurance