Faulty geyser and told to sort it out ourselves.

I am not a happy client at all. I have been without hot water for a week due to Outsurance's incompetence. They told us to Install Sensor Network to control the geyser but then since it was installed, we have had issues with the geyser's element burning every 2 months. The geyser element is burned again since Wednesday and Outsurance is not prepared to assist us in resolving the issue, they are telling us to speak to the Sensor Network people and say they will not fix it as it is Outsurece's responsibility as our insurer. We are stuck with no hot water for 4 days now, Outsurance's agent is telling me he is sorry as there is nothing else he can do for us and we must see to finish. Outsurance and their service provider left us without hot water.