Fast, efficient and friendly

<p>Logged a contents claim for a burglary on a Tuesday afternoon and received a call from the call center on Wednesday to take the details. The agent was competent although the process was laborious, should be able to submit electronically. </p> <p>On Thursday afternoon an assessor called, Ray Naidoo, to book an appointment to go through the incident in greater detail and inspect the site. We met the next morning and the claim was finalised that afternoon! </p> <p>Ray was friendly and explained the process and what was required as well as providing advice on my insurance requirements. He was a pleasure to deal with and the experience was surprisingly quick. </p> <p>The only complaint I have is having to repeat the details of the contents taken to the assessor when I had gone through them with the call agent.</p>