Fantastic experience!

I wish to express my heartfelt gratitude for the speedy, courteous and knowledgeable service I have received from Ryno Louw (Outsurance Port Elizabeth).

When one goes through an accident, other than the shock in itself, worry settles in, in anticipation of the process of how to go about with a claim. In my case a pleasant experience!

From the moment I spoke to Ryno after the accident was reported, he has been very helpful, beyond the call of duty. He explained to me with each and every step, what was required of me, who was to further contact me, details of what needed to be done in each step of the process.

After that he would follow up with a call to ensure that all obligations by 3rd parties were met as well as if I were happy with the service received.

He was always pleasant, most importantly he listens very carefully. A rare customer service oriented trait that most agents lack.

Now for someone that had to hear a stereotype view of Insurance agents, as that of being a negative one, I can safely say Ryno is a treasure and an asset to your organisation.

I am truly grateful for his assistance!