Fantastic customer service!

After my car was written off following an accident in November last year, that was not my fault, Outsurance has been fantastic, from start to finish. They were sympathetic, efficient, and fast with processing my claim as well as advising me with empathy. Lindie Barkhuizen from the legal department impressed me in particular, as she kept me informed with updates about my excess payment. Initially she had informed me they would do their best to claim this from the other party, though it was likely to take a long time.(It did - 7 months.) I had not expected to ever hear about my excess, let alone get several updates about the case. The excess amount was not large, but it was a pleasant surprise that Outsurance kept their promise, and Ms Barkhuizen made sure to inform me that the claim was eventually successful, and then ensured the payment was made to me speedily. She made me feel that I was a customer who mattered, not a mere number in the system, and that personal, caring, efficient service is what really impressed me! The original handling of the claim was superb too - it was settled within a few days. Well done Ms Barkhuizen and your fellow team members! :-)