LK
Lukas K

1 reviews | Active since Mar 2010

03 Jun 2016, 12:42

Fantastic claims service

<p>I've always had insurance but have never had to use it. When we discovered our flat stripped of all our electronics and jewellery on Sa****ay we were shattered. </p> <p> </p> <p>Everyone was sympathising with me having to go through the claims process and I was dreading the thought. I should not have worried. </p> <p> </p> <p>Gerard Jordaan from Outsurance took my call on Monday and calmly took me through the process. He asked the right questions and allowed me to patiently explain what happened and what was taken. </p> <p> </p> <p>Within days I was contacted by their partners to help me replace my ****** items. The process was so relaxed and professional that I am able to smile again knowing my life will be almost normal again. </p> <p> </p> <p>Thank you Outsurance for being the exception to the rule. I will stay a customer of yours for many years I am sure. </p>

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Replies (1)
OUTsurance
OUTsurance's reply03 Jun 2016, 13:24
Official

Thank you for this fantastic testimony to world-class service!

Gerard is a service superstar and receiving feedback s yours, will always inspire him.

We are pleased to know your lives are back to normal again after having experienced such an ordeal.

Regards

Dinky