SF
Sonel F

1 reviews | Active since Apr 2013

23 Aug 2017, 09:48

False/Confusing advertising

I received an email from Outsurance saying if I successfully refer family or friends I will get R1000 discount off my next premium... I did refer someone and phone for my discount so I was told that that only applies if I refer someone through the Outsurance App I will only get R400 off of my premium, although the email did not say it has to be through the App...

I am very Happy with Outsurance and I really think you guys are the best Insurance company out there whether it is price, service, help, info........Staff are always in a good mood and very helpful and friendly, Outsurance does go the extra mile for the customers as well....ALWAYS

I am just unhappy with the way this was advertised I got very exited thinking I am going to get R1000 off my next premium as I could really do with an extra R1000 right now just to find out I had to refer through the App :(

0
Replies (1)
OUTsurance
OUTsurance's reply25 Aug 2017, 13:21
Official

Hi sonel001,

Thank you for notifying us. Kelvin our client relations manager contacted you to get the matter resolved. He has apologized for the confusion and has discussed the R1000 referral in detail with you.

Thanks, OUTsurance

Best regards,