False sales info

<p>Ok so I recently moved back to SA from the UK in July where I had been living and working for the past 3 year .</p> <p> </p> <p>I then set up a new home and thought it be time for insurance as we all know the state of our country . </p> <p>I requested info from insurance companies that would cover my costly out and about items such as my tv and ps 4 that I take up to our family farm in December to entertain the kids , I then specified a few items resulting to a amount of 120k to be covered and household cover for 200k .</p> <p>So last night my place got hit by lighting to start filling in the gaps.... I asked the consultant what I could provide them with right now to insure hassle free claims as all my belongings where purchased abroad so NO proof of ownership , I told the guy please send someone out to underwrite all the items due to the fact that I travel extensively and could not always be home for a assessors to inspect items so I would like to provide them with that up front.</p> <p>Ok.... so after my debit order went off for the amount of R1980 I called in to the claims department and advised that my tv washer drier microwave snd fridge was dead as a door nail.... The consultant at the start advised that they take thr time at the start so when a claim is done its sorted with in an hour ..... now I have been advised its registered in an hour and takes 3-5 days to be approved !!!!!! I am leaving for vacation in a days time how the hell am I going to be home ????? they then asked for photos of the items which I sent through and advised that they can collect the old ones once I return I have had to cancel meetings and clear my schedule to sort this ******* out that was according to the consultant suppose to be seamless and easy ! now I have been placed with a 64k backlog as I don't have a spare fridge and all my meat and food has now been spoilt in the heat and the advisor that helped me still had the nerve to tell me that the items are not life supporting if it was a medical item they would speed it up ! </p> <p>What image is this supposedly reputable company portrayed now is that there sales guys are so hungry they sell lies to the public. someone should be held accountable here and a sorry just wont replace time or your valuable items. </p> <p> </p>