TM
Thoko M
1 reviews | Active since Jun 2016
16 Mar 2026, 16:43
false sale
What a difficult time to a outsurance customer, things seem to change every, is just me finding people who are not willing to assist, tell why I'm for a courtesy car yet I'm still required to use my own money to get the car, is all this, and additional credit shortfall yet there's no one to explain it to me, what is for, I need an insurer that is gonna do better, all they care about is adjust and increase the policy lapho khana bezwa kahle
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OUTsurance's replyOfficial
15 Apr 2026, 13:47Good day Thoko,
Further to our initial private response, we would like to sincerely apologise for the disappointing service you received.
This is not the level of service we strive to provide, and we regret the inconvenience this experience has caused.
Please be assured that the service transgressions identified have been addressed internally to prevent a recurrence. Our Claims Manager, Bonne, has also reached out to you to clarify your concerns and provide further assistance.
Once again, we apologise for the inconvenience caused and appreciate you bringing this matter to our attention.
Regards,
The OUTsurance Team
Further to our initial private response, we would like to sincerely apologise for the disappointing service you received.
This is not the level of service we strive to provide, and we regret the inconvenience this experience has caused.
Please be assured that the service transgressions identified have been addressed internally to prevent a recurrence. Our Claims Manager, Bonne, has also reached out to you to clarify your concerns and provide further assistance.
Once again, we apologise for the inconvenience caused and appreciate you bringing this matter to our attention.
Regards,
The OUTsurance Team
OUTsurance's reply15 Apr 2026, 13:47
Official
Good day Thoko,
Further to our initial private response, we would like to sincerely apologise for the disappointing service you received.
This is not the level of service we strive to provide, and we regret the inconvenience this experience has caused.
Please be assured that the service transgressions identified have been addressed internally to prevent a recurrence. Our Claims Manager, Bonne, has also reached out to you to clarify your concerns and provide further assistance.
Once again, we apologise for the inconvenience caused and appreciate you bringing this matter to our attention.
Regards,
The OUTsurance Team
Further to our initial private response, we would like to sincerely apologise for the disappointing service you received.
This is not the level of service we strive to provide, and we regret the inconvenience this experience has caused.
Please be assured that the service transgressions identified have been addressed internally to prevent a recurrence. Our Claims Manager, Bonne, has also reached out to you to clarify your concerns and provide further assistance.
Once again, we apologise for the inconvenience caused and appreciate you bringing this matter to our attention.
Regards,
The OUTsurance Team