DS
DW S
1 reviews | Active since Jun 2016
28 Apr 2023, 14:36
False promotions and promises
I am very disappointed in how Outsurance execute their customers service! They have no problem in breaking promises. These so called promotions they have is an excuse to lure in clients and as soon as they have to come to the table and own up to their statements, they ignore you!! They have just ensure me to never conduct any business with them again and they lost a brand ambassador for them. I will not spread a single great word of this company again.
Helpful (0)
Replies (3)0
Replies (3)
OUTsurance's replyOfficial
02 May 2023, 14:45Good day DW S,
Thank you for your feedback.
Henry our client services manager has been unsuccessful in his attempts to reach you. Please email Henry on the email address provided below. He will in turn call you to address your concerns.
We have paid out millions in the quote promotion. As per our quote promotion Ts and Cs, existing OUTsurance clients are not eligible to participate in the quote promotion - OUTsurance | Save on car insurance or ask for R500
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for your feedback.
Henry our client services manager has been unsuccessful in his attempts to reach you. Please email Henry on the email address provided below. He will in turn call you to address your concerns.
We have paid out millions in the quote promotion. As per our quote promotion Ts and Cs, existing OUTsurance clients are not eligible to participate in the quote promotion - OUTsurance | Save on car insurance or ask for R500
We do apologise for the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply02 May 2023, 14:45
Official
Good day DW S,
Thank you for your feedback.
Henry our client services manager has been unsuccessful in his attempts to reach you. Please email Henry on the email address provided below. He will in turn call you to address your concerns.
We have paid out millions in the quote promotion. As per our quote promotion Ts and Cs, existing OUTsurance clients are not eligible to participate in the quote promotion - OUTsurance | Save on car insurance or ask for R500
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for your feedback.
Henry our client services manager has been unsuccessful in his attempts to reach you. Please email Henry on the email address provided below. He will in turn call you to address your concerns.
We have paid out millions in the quote promotion. As per our quote promotion Ts and Cs, existing OUTsurance clients are not eligible to participate in the quote promotion - OUTsurance | Save on car insurance or ask for R500
We do apologise for the disappointment.
Regards,
The OUTsurance Team
DS
DW S's updateReviewer Update
08 May 2023, 13:28Good day,
Hope you are well.
I have emailed Henry on the 4th of May 2023 asking for assistance regarding my query and then again a follow up email on the 5th of May. Henry isn’t reaching out to me and I would like an alternative solution please.
I read your t’s and c’s for the promotion and that wasn’t what the supervisor in the cancellation department told me. I can give you his email address and the day of our phone call should you require to listen to our recording. Thereafter I spoke to two other consultants and not one of them rectified the Supervisor’s mistake.
I will stick to my enquiry on the promotion of 1500 rand that is owed to me. Once we resolve this matter I would be happy to take down my review.
Kind regards
DW
Hope you are well.
I have emailed Henry on the 4th of May 2023 asking for assistance regarding my query and then again a follow up email on the 5th of May. Henry isn’t reaching out to me and I would like an alternative solution please.
I read your t’s and c’s for the promotion and that wasn’t what the supervisor in the cancellation department told me. I can give you his email address and the day of our phone call should you require to listen to our recording. Thereafter I spoke to two other consultants and not one of them rectified the Supervisor’s mistake.
I will stick to my enquiry on the promotion of 1500 rand that is owed to me. Once we resolve this matter I would be happy to take down my review.
Kind regards
DW
DS
DW S's update08 May 2023, 13:28
Reviewer Update
Good day,
Hope you are well.
I have emailed Henry on the 4th of May 2023 asking for assistance regarding my query and then again a follow up email on the 5th of May. Henry isn’t reaching out to me and I would like an alternative solution please.
I read your t’s and c’s for the promotion and that wasn’t what the supervisor in the cancellation department told me. I can give you his email address and the day of our phone call should you require to listen to our recording. Thereafter I spoke to two other consultants and not one of them rectified the Supervisor’s mistake.
I will stick to my enquiry on the promotion of 1500 rand that is owed to me. Once we resolve this matter I would be happy to take down my review.
Kind regards
DW
Hope you are well.
I have emailed Henry on the 4th of May 2023 asking for assistance regarding my query and then again a follow up email on the 5th of May. Henry isn’t reaching out to me and I would like an alternative solution please.
I read your t’s and c’s for the promotion and that wasn’t what the supervisor in the cancellation department told me. I can give you his email address and the day of our phone call should you require to listen to our recording. Thereafter I spoke to two other consultants and not one of them rectified the Supervisor’s mistake.
I will stick to my enquiry on the promotion of 1500 rand that is owed to me. Once we resolve this matter I would be happy to take down my review.
Kind regards
DW
OUTsurance's replyOfficial
09 May 2023, 08:14Good day DW S,
Sorry to see you never received a response.
We have requested Henry to contact you ASAP. We have provided you with an alternative email address below.
Regards,
The OUTsurance Team
Sorry to see you never received a response.
We have requested Henry to contact you ASAP. We have provided you with an alternative email address below.
Regards,
The OUTsurance Team
OUTsurance's reply09 May 2023, 08:14
Official
Good day DW S,
Sorry to see you never received a response.
We have requested Henry to contact you ASAP. We have provided you with an alternative email address below.
Regards,
The OUTsurance Team
Sorry to see you never received a response.
We have requested Henry to contact you ASAP. We have provided you with an alternative email address below.
Regards,
The OUTsurance Team