False promise

I have recently been recruited by MetroFM to consider Outsurance as the best organization for customers wishing to save on vehicle insurance. I spoke to Koketso this morning who couldn't beat my current insurer. He further promised to send me a link to claim R1500 due to Outsurance's inability to beat my current insurance. He failed to do that. Is this how Outsurance works? If so, thanks God I'm not your customer, clearly your level of service is questionable.