False Marketing about the Outsurance Promotion

Good Day,

Outsurance called me on Monday 17 April 2023 to offer me a quote for my 2 cars and building insurance.

I advised them that I would consider them if they could match or better the monthly payment I currently pay, also maintaining what I am currently covered for.

I am currently covered on comprehensive cover for the 2 cars and I explained it on the call. I advised them of the amount I currently pay and on the call they advised that there had prepared a quote that would beat what I currently pay. Outsurance created a policy document with the amount, but after receiving the policy document I discovered that the cars were covered under essential cover with no benefits like roadside assistance, towing and storage, glass and windscreen cover as well as car hire which I currently get.

I then called Outsurance on Tuesday 18 April and the lady I spoke to promised to review the cover to comprehensive cover and that she would call me on Wednesday 19 April 2023 around 10 am with feedback - she never called back.

On Thursday 20 April I then called Outsurance again and the agent who assisted me advised that the revised cover amount which included comprehensive insurance for the cars was still higher than what I currently pay. At this stage I then asked the agent to cancel the policy to which he advised it will be done. I received an email confirmation that the policy had been cancelled. I then queried about the R500 promotion since Outsurance couldn't beat my current insurance. The agent then advised that he would log the request with the Promotions team. I received an email with the link for the Promotion as well as an OTP on my cellphone. When trying to enter the OTP on the link, the OTP was rejected , I then sent an email to seek assistance from Outsurance to which I then received a call from Outsurance on Friday 21 April just after 09:00. The gentleman from the Promotions team who called me then advised that the OTP that I received will not be usable and I will have to wait for 4 months to benefit from the promotion.

To me this is false advertising, Outsurance clearly couldn't beat my current quote after giving them a chance multiple times. Now a link which doesn't work is sent to prospective clients and after querying it you are told that you have to wait for another 4 months for another quote to be done. This is very misleading and not a true picture of what is advertised.

Regards,

James