TS
THOBILE S
1 reviews | Active since Aug 2020
07 Aug 2024, 12:51
FALSE MARKETING
Afternoon Everyone.
I subscribed to a mechanical warranty policy with Outsurance, and I did get a schedule of items that are covered by this policy. In July 29th I submitted a claim for control arm, and wheel bearings, when the service provider followup with them they are told that faults reported are not covered, The response really frustrating because they never explained on my subscribtion, I made a claim guided by the policy schedule but now they decline my claim, and tellimg me things that were not mention from the start. Can someone help please.
Regards Thobile Simayile
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Replies (2)TS
THOBILE S's updateReviewer Update
08 Aug 2024, 03:49Good Morning Outsurance team.
Firstly, i would like to acknowledge the power of Helopeter becasue, few hours after my review I received a call from Outsurance and they are willing to assist. Thank you Hellopeter team.
To Outsurance I really look forward to your service and I strongly suggest you improve your transparency by explain clearly to your clients what is covered and not covred in detail, so that clients can make an informed decision. remimber we take motor warranties without knowledge of motor machenics, meaning your guidances is much needed prior debit order collections.. Claints don't need your motor machenics education on claim stage. PLEASE DO ARE WAY WITH THAT.
Firstly, i would like to acknowledge the power of Helopeter becasue, few hours after my review I received a call from Outsurance and they are willing to assist. Thank you Hellopeter team.
To Outsurance I really look forward to your service and I strongly suggest you improve your transparency by explain clearly to your clients what is covered and not covred in detail, so that clients can make an informed decision. remimber we take motor warranties without knowledge of motor machenics, meaning your guidances is much needed prior debit order collections.. Claints don't need your motor machenics education on claim stage. PLEASE DO ARE WAY WITH THAT.
TS
THOBILE S's update08 Aug 2024, 03:49
Reviewer Update
Good Morning Outsurance team.
Firstly, i would like to acknowledge the power of Helopeter becasue, few hours after my review I received a call from Outsurance and they are willing to assist. Thank you Hellopeter team.
To Outsurance I really look forward to your service and I strongly suggest you improve your transparency by explain clearly to your clients what is covered and not covred in detail, so that clients can make an informed decision. remimber we take motor warranties without knowledge of motor machenics, meaning your guidances is much needed prior debit order collections.. Claints don't need your motor machenics education on claim stage. PLEASE DO ARE WAY WITH THAT.
Firstly, i would like to acknowledge the power of Helopeter becasue, few hours after my review I received a call from Outsurance and they are willing to assist. Thank you Hellopeter team.
To Outsurance I really look forward to your service and I strongly suggest you improve your transparency by explain clearly to your clients what is covered and not covred in detail, so that clients can make an informed decision. remimber we take motor warranties without knowledge of motor machenics, meaning your guidances is much needed prior debit order collections.. Claints don't need your motor machenics education on claim stage. PLEASE DO ARE WAY WITH THAT.
OUTsurance's replyOfficial
04 Sept 2024, 10:33Good day Thobile W,
We are glad that our motor warranty manager, Jason, was able to contact you and provide clarity regarding the process and what is outstanding.
We value your feedback and try our best to include important information during sales stage however we refer clients to their policy document as its impossible to include everything in a call.
Your claim has since been finalised.
Regards,
The OUTsurance Team
We are glad that our motor warranty manager, Jason, was able to contact you and provide clarity regarding the process and what is outstanding.
We value your feedback and try our best to include important information during sales stage however we refer clients to their policy document as its impossible to include everything in a call.
Your claim has since been finalised.
Regards,
The OUTsurance Team
OUTsurance's reply04 Sept 2024, 10:33
Official
Good day Thobile W,
We are glad that our motor warranty manager, Jason, was able to contact you and provide clarity regarding the process and what is outstanding.
We value your feedback and try our best to include important information during sales stage however we refer clients to their policy document as its impossible to include everything in a call.
Your claim has since been finalised.
Regards,
The OUTsurance Team
We are glad that our motor warranty manager, Jason, was able to contact you and provide clarity regarding the process and what is outstanding.
We value your feedback and try our best to include important information during sales stage however we refer clients to their policy document as its impossible to include everything in a call.
Your claim has since been finalised.
Regards,
The OUTsurance Team