LM
Lesedi M
1 reviews | Active since Jan 2019
10 Nov 2022, 08:51
False Insurers
It’s unfortunate that the South African insurance industry sells its products to clients purely with intention of making a profit and nothing else. It seems money goes in but never leaves. My brother lost his wife just less than two months ago. Now a single parent of 3, Outsurance is refusing to payout on the policies he and his wife took out together. This family EVEN FEATURES ON YOUR LIFE INSURANCE ADS TO THIS VERY DAY.
I hope Andrew Smith helps resolve this issue because I’ve already advised that my brother move his insurance needs to a provider who would better protect his and his children’s future needs!
Helpful (0)
Replies (2)0
Replies (2)OUTsurance's replyOfficial
10 Nov 2022, 12:11Good afternoon Lesedi,
Concerning feedback.
We are so sorry for your brothers loss and send our condolences.
Our claims manager is looking into the matter and will be in contact with your brother.
Regards,
OUTsurance
Concerning feedback.
We are so sorry for your brothers loss and send our condolences.
Our claims manager is looking into the matter and will be in contact with your brother.
Regards,
OUTsurance
Best regards,
OUTsurance's reply10 Nov 2022, 12:11
Official
Good afternoon Lesedi,
Concerning feedback.
We are so sorry for your brothers loss and send our condolences.
Our claims manager is looking into the matter and will be in contact with your brother.
Regards,
OUTsurance
Concerning feedback.
We are so sorry for your brothers loss and send our condolences.
Our claims manager is looking into the matter and will be in contact with your brother.
Regards,
OUTsurance
Best regards,
OUTsurance's replyOfficial
14 Nov 2022, 13:39Good afternoon Lesedi,
Further to our private reply, our claims manager Jacques contacted your brother to discuss the claim.
He was surprised when we mentioned the complaint as he was aware of the process and that it was being attended to.
Our client's claim has been finalised and paid to his satisfaction.
Regards,
OUTsurance
Further to our private reply, our claims manager Jacques contacted your brother to discuss the claim.
He was surprised when we mentioned the complaint as he was aware of the process and that it was being attended to.
Our client's claim has been finalised and paid to his satisfaction.
Regards,
OUTsurance
Best regards,
OUTsurance's reply14 Nov 2022, 13:39
Official
Good afternoon Lesedi,
Further to our private reply, our claims manager Jacques contacted your brother to discuss the claim.
He was surprised when we mentioned the complaint as he was aware of the process and that it was being attended to.
Our client's claim has been finalised and paid to his satisfaction.
Regards,
OUTsurance
Further to our private reply, our claims manager Jacques contacted your brother to discuss the claim.
He was surprised when we mentioned the complaint as he was aware of the process and that it was being attended to.
Our client's claim has been finalised and paid to his satisfaction.
Regards,
OUTsurance
Best regards,
