1 reviews | Active since Aug 2022
False information on purpose so that they could gain clients.
Outsurance provides falls information to clients. Yesterday on 8th before I signed up fir car insurance policy Tyson the consultant who was helping me said that my monthly premium is R1 100.00 And said the basic excess is R5 800.00 on on call then I agreed to it, only to find out that at the documents he sent it differs with what he is on document monthly premium is R1275. 00 and basic excess is R13 700.00. I mean when they always say their supervisor is on call listen to the conversation, why couldn't the supervisor intervene and correct him rather then letting me for their k@@k information? Now I called to cancel the policy but the consultant keeps transferring me from one consultat to another, they all don't want to help me with the cancelation. I thought outsurance will be my best insurer but turns all the information provided is false. I wonder if you deliver what you promised to other clients, but as for me never bother doing prospecting with me.
Trisha made a follow up and took time to review my policy and call records. I happy with how she handled my query as she is try her best to make up for the mistake. Yes it was a bad experience for me but, at the end Trisha made me reconsider staying with them. So my policy is reviews as we speak and there a re already positive changes to it.
Thank you you Trisha for the effort you put in make it sure that I get the right policy information and a good service.
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Trisha made a follow up and took time to review my policy and call records. I happy with how she handled my query as she is try her best to make up for the mistake. Yes it was a bad experience for me but, at the end Trisha made me reconsider staying with them. So my policy is reviews as we speak and there a re already positive changes to it.
Thank you you Trisha for the effort you put in make it sure that I get the right policy information and a good service.
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Thank you for your further response.
Your review was concerning. After responding privately, we immediately escalated the matter to Trish our sales manager.
We are very pleased to hear that the matter has been resolved and you will remain our client.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team
Thank you for your further response.
Your review was concerning. After responding privately, we immediately escalated the matter to Trish our sales manager.
We are very pleased to hear that the matter has been resolved and you will remain our client.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team