ZD
Zanele D
1 reviews | Active since Apr 2024
23 Apr 2024, 14:57
False information
Last year 2023 I joined outsurance insurance for my vehicle and I asked for comprehensive insurance This year I was shocked that I joined essential cover which I was happy to R489. Now I joined new with them I'm paying 800 and something I spoke with the consultant and he said they going to investigate since 2 months back no response
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OUTsurance's replyOfficial
24 Apr 2024, 14:18Hello Zanele
We again wish to apologise for the lack of feedback which is being addressed internally.
Our client care manager provided you with feedback, which confirms you did accept essential cover after the cover was discussed with you.
We are however not insensitive to the impact the increase has after we changed it to comprehensive cover and our client care manager will give you another call to discuss possible premium relief options available to you.
Regards
The OUTsurance Team
We again wish to apologise for the lack of feedback which is being addressed internally.
Our client care manager provided you with feedback, which confirms you did accept essential cover after the cover was discussed with you.
We are however not insensitive to the impact the increase has after we changed it to comprehensive cover and our client care manager will give you another call to discuss possible premium relief options available to you.
Regards
The OUTsurance Team
OUTsurance's reply24 Apr 2024, 14:18
Official
Hello Zanele
We again wish to apologise for the lack of feedback which is being addressed internally.
Our client care manager provided you with feedback, which confirms you did accept essential cover after the cover was discussed with you.
We are however not insensitive to the impact the increase has after we changed it to comprehensive cover and our client care manager will give you another call to discuss possible premium relief options available to you.
Regards
The OUTsurance Team
We again wish to apologise for the lack of feedback which is being addressed internally.
Our client care manager provided you with feedback, which confirms you did accept essential cover after the cover was discussed with you.
We are however not insensitive to the impact the increase has after we changed it to comprehensive cover and our client care manager will give you another call to discuss possible premium relief options available to you.
Regards
The OUTsurance Team