KC
Keith C
1 reviews | Active since Sept 2016
21 Feb 2020, 08:36
False hopes in reduction of rate
I have been a client with Outsurance for 18 years. I received a call this week stating that I could qualify for a reduce in premium. Words we all want to hear. I could not take the call at the time and the consultant offered to call back which I appreciated. She eventually got hold of me this morning stating I am such a good client and the way my premium could be reduced. Was to refer other people and IF they were successfully converted to Outsurance, I get a R400 reduction. I feel that this is a total use and abuse of me as a client. Rather offer me a small reduction in insurance than make me do your work for you!!!!!!!!
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Replies (2)
OUTsurance's replyOfficial
21 Feb 2020, 15:07Good day Keith,
We appreciate your continued and valued support. Our intention was certainly not to offend you or cause you any unnecessary frustration.
We have escalated the matter to our review manager to see if we are able to offer you a saving.
Thank you for raising your concerns and at the same token we apologise for the frustration caused.
Regards,
OUTsurance
We appreciate your continued and valued support. Our intention was certainly not to offend you or cause you any unnecessary frustration.
We have escalated the matter to our review manager to see if we are able to offer you a saving.
Thank you for raising your concerns and at the same token we apologise for the frustration caused.
Regards,
OUTsurance
OUTsurance's reply21 Feb 2020, 15:07
Official
Good day Keith,
We appreciate your continued and valued support. Our intention was certainly not to offend you or cause you any unnecessary frustration.
We have escalated the matter to our review manager to see if we are able to offer you a saving.
Thank you for raising your concerns and at the same token we apologise for the frustration caused.
Regards,
OUTsurance
We appreciate your continued and valued support. Our intention was certainly not to offend you or cause you any unnecessary frustration.
We have escalated the matter to our review manager to see if we are able to offer you a saving.
Thank you for raising your concerns and at the same token we apologise for the frustration caused.
Regards,
OUTsurance
KC
Keith C's updateReviewer Update
25 Feb 2020, 13:30Good day,
Thanks for all the calls, I realize that I have no reason to complain and as a customer I must just accept how Outsurance operate. There is no need for an apology from Outsurance. I as a customer was wrong in complaining!
Thanks for all the calls, I realize that I have no reason to complain and as a customer I must just accept how Outsurance operate. There is no need for an apology from Outsurance. I as a customer was wrong in complaining!
KC
Keith C's update25 Feb 2020, 13:30
Reviewer Update
Good day,
Thanks for all the calls, I realize that I have no reason to complain and as a customer I must just accept how Outsurance operate. There is no need for an apology from Outsurance. I as a customer was wrong in complaining!
Thanks for all the calls, I realize that I have no reason to complain and as a customer I must just accept how Outsurance operate. There is no need for an apology from Outsurance. I as a customer was wrong in complaining!