False advetising & terrible customer service

I am utterly disgusted at the service I am receiving from Outsurance after being a loyal customer for years with them. I simply wanted to take out a funeral policy and was declined this opportunity because of a life cover they declined a few years ago. I feel like taking all my business away as someone else will treat far better than I have been treated in the last 5 days by 3 different people calling me from their company. They are more interested in my insurance policy for my vehicles & out & about that is in still in tact than helping me with my funeral cover that i enquired about.

They have these wonderful ads proclaiming to help people with this and that, but to be honest, their customer service sucks. I will rather take my home insurance, vehicle insurance somewhere else if this is the way they treat their clients. It seems they are very selective with their clientele.

Very angry and disappointed client Liesle