AA
Althaf A
1 reviews | Active since Apr 2024
06 Apr 2024, 00:58
False advertising on R 500 if they can’t beat your quote
I am an auto and general client. I took a quote from the team and they couldn’t beat my existing quote. They did not offer the 500 rand promised Inspite of not being able to beat my existing quote. I’m still waiting for any revert from thier support team. Keep opto your word, either beat the quote or payout 500Rand. Never going to trust them until they fulfill their promise.
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Replies (2)0
Replies (2)
OUTsurance's replyOfficial
08 Apr 2024, 11:33Good morning Althaf,
Further to our private reply, on receipt of your complaint, our quote promotion advisor Thato contacted you to assist with your complaint.
She has assisted in finalising the process for you and payment has been processed.
Please note that the terms of our policy state that if we could not offer you a saving, you would need to ask for the promotion. This was the reason the process was not set in motion for you.
We are glad that we could assist in finalising the process amicably for you.
Regards,
The OUTsurance Team
Further to our private reply, on receipt of your complaint, our quote promotion advisor Thato contacted you to assist with your complaint.
She has assisted in finalising the process for you and payment has been processed.
Please note that the terms of our policy state that if we could not offer you a saving, you would need to ask for the promotion. This was the reason the process was not set in motion for you.
We are glad that we could assist in finalising the process amicably for you.
Regards,
The OUTsurance Team
OUTsurance's reply08 Apr 2024, 11:33
Official
Good morning Althaf,
Further to our private reply, on receipt of your complaint, our quote promotion advisor Thato contacted you to assist with your complaint.
She has assisted in finalising the process for you and payment has been processed.
Please note that the terms of our policy state that if we could not offer you a saving, you would need to ask for the promotion. This was the reason the process was not set in motion for you.
We are glad that we could assist in finalising the process amicably for you.
Regards,
The OUTsurance Team
Further to our private reply, on receipt of your complaint, our quote promotion advisor Thato contacted you to assist with your complaint.
She has assisted in finalising the process for you and payment has been processed.
Please note that the terms of our policy state that if we could not offer you a saving, you would need to ask for the promotion. This was the reason the process was not set in motion for you.
We are glad that we could assist in finalising the process amicably for you.
Regards,
The OUTsurance Team
AA
Althaf A's updateReviewer Update
08 Apr 2024, 12:13Hi,
Good afternoon. The team did reach out and help resolve the matter. They did in fact say the payment will be done within 5 business days to my account. Thanks for the immediate help.
Thanks,
Good afternoon. The team did reach out and help resolve the matter. They did in fact say the payment will be done within 5 business days to my account. Thanks for the immediate help.
Thanks,
AA
Althaf A's update08 Apr 2024, 12:13
Reviewer Update
Hi,
Good afternoon. The team did reach out and help resolve the matter. They did in fact say the payment will be done within 5 business days to my account. Thanks for the immediate help.
Thanks,
Good afternoon. The team did reach out and help resolve the matter. They did in fact say the payment will be done within 5 business days to my account. Thanks for the immediate help.
Thanks,