SS
Stuart S

1 reviews | Active since Jul 2011

30 Aug 2016, 11:48

False Advertising / Insult to Intelligence.

<p>Spoke to one of their consultants last week then one of the "supervisors" re insurance premiums and their adverts. They are currently advertising insuring a 2016 Fortuner for the same premium as my 9 year old vehicle. No I have not crashed it nor has anyone crashed into me. No straight answer given. They kept saying it is profile dependant and when I asked what the profile is to insure a vehichle 3 times the value of mine for roughly the same premium ? They cannot tell me as its confidential. I stated that I dont need to know anyones idenity I just wasnt to know how they calculate it i.e. what is the profile. They advertise 40 ways to reduce premiums e.g. doesnt drive much so I state that I work away from home and do minimum Km's on weekends. No response. The supervisors said they would have marketing contact me.....still waiting. Their adverts are just a plain con.</p>

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Replies (2)
OUTsurance
OUTsurance's reply02 Sept 2016, 09:28
Official

Dear Stuart,

We appreciate you allowing us the opportunity to discuss your concerns. Cora our client care manager explained premium quoted is based on the individual profile and also discussed some of the factors we use to determine the premium.

We note your disappointment and trust Corra's explanation gave you some insight on how we calculate the insurance premiums.

Regards,

Alet

SS
Stuart S's update02 Sept 2016, 09:48
Reviewer Update

Hi Alet

Thank you for your prompt response. I have insurance qualifications from the Chartered Institue of Insurance in London. My question is how your company calculated the premium above. I understand all the criterea used but my question remains unanswered. Having spoke to 3 Outsurance employees and been advised repeatedly that your company wont answer my question it is reasonable to assume that it is false advertising aimed at attracting customers.

Kind regards

Stuart