RM
Rendani M
1 reviews | Active since Jun 2016
30 Oct 2019, 15:02
False advertising: if we cant beat your current insurance, we will pay you R400. What a lie
If we cant beat your current insurance we will give you R400. Where is my R400. I requested a call back and you offered me more than double of what i am paying. After that the consultant didnt say a word. She just told me she can not match my current premium. False advertising indeed.
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OUTsurance's replyOfficial
30 Oct 2019, 18:01Hi Rendani
We acknowledge receipt of your complaint and are very concerned by your bold statement.
We are very sorry we did not complete the process with you and appreciate you bringing the matter to us for resolve. We are genuinely prepared to pay you R400 cash if we were unable to beat your current car insurance premium when quoted on a like-for-like basis.
We traced your quote and escalated your complaint to our Quote Promotions Supervisor to contact you on Feedback reference *** . She will address your concerns and assist you accordingly with claiming for the promotion.
Please note that we are a regulated Financial Services Provider and will never falsely advertise in our business dealings. It would not be in our best interests.
Regards
OUTsurance
We are very sorry we did not complete the process with you and appreciate you bringing the matter to us for resolve. We are genuinely prepared to pay you R400 cash if we were unable to beat your current car insurance premium when quoted on a like-for-like basis.
We traced your quote and escalated your complaint to our Quote Promotions Supervisor to contact you on Feedback reference *** . She will address your concerns and assist you accordingly with claiming for the promotion.
Please note that we are a regulated Financial Services Provider and will never falsely advertise in our business dealings. It would not be in our best interests.
Regards
OUTsurance
OUTsurance's reply30 Oct 2019, 18:01
Official
Hi Rendani
We acknowledge receipt of your complaint and are very concerned by your bold statement.
We are very sorry we did not complete the process with you and appreciate you bringing the matter to us for resolve. We are genuinely prepared to pay you R400 cash if we were unable to beat your current car insurance premium when quoted on a like-for-like basis.
We traced your quote and escalated your complaint to our Quote Promotions Supervisor to contact you on Feedback reference *** . She will address your concerns and assist you accordingly with claiming for the promotion.
Please note that we are a regulated Financial Services Provider and will never falsely advertise in our business dealings. It would not be in our best interests.
Regards
OUTsurance
We are very sorry we did not complete the process with you and appreciate you bringing the matter to us for resolve. We are genuinely prepared to pay you R400 cash if we were unable to beat your current car insurance premium when quoted on a like-for-like basis.
We traced your quote and escalated your complaint to our Quote Promotions Supervisor to contact you on Feedback reference *** . She will address your concerns and assist you accordingly with claiming for the promotion.
Please note that we are a regulated Financial Services Provider and will never falsely advertise in our business dealings. It would not be in our best interests.
Regards
OUTsurance