false advertising

Outsurance are promising how much you can save or they will pay you if they cannot beat your existing premium? Again, they could not better my existing insurance and as such, as advertised, need to then pay an amount of R500 and if claim free for 3 year R1 500?

I filled in all the relevant information and also provided a no claim letter from my insurer with an updated policy schedule; now they indicate, they cannot pay, because the policy holder does not match with the quote done by Outsurance. My wife and I are joint [policy holders at our existing insurance company , however I am the regular driver and owner of the vehicle; that reflects in the policy; I responded to the mail I received and still nothing.

On previous occasions Outsurance also had to make payment and then there were no issues? Why now?

Can i get clarity as it appears Outsurance are now looking for excuses not to pay