False Advertising

I recently responded to an advert flighted on the RADIO 702 which also airs on television and the OUTSURANCE website. In the advert they claim that if they cannot better what you are currently paying on your car insurance, they commit to paying you R1500, if you had been claim-free for more than three (3) years with your current insurance company. I subsequently sent–off the SMS requesting a callback. Promptly one of their sales-agents called, with whom I spent the best part of half an hour on the phone with. I could however not commit to anything on the phone at the time, as I had to compare like-for-like. I requested the quote to be sent to me via e-mail and requested that they prepare me a quote which mirrors exactly what I am currently covered for, at a better premium. I attached my Current Insurance Schedule to a mail and duly asked the agent, to either MATCH OR BETTER the premium I was currently paying. OUTSURANCE could neither match and/or better my current premium. Needless to say, to this day, that after a numerous mails and messages, which were never returned, and I’m none the wiser. I then had the trepidation that OUTSURANCE would try and repudiate the matter and worm their way out of it. The promotion still runs on the airwaves to this day and there is no mention that "Prospective Clients" would be subjected to untold frustration in the event that they choose to take the challenge. I’m disappointed with this bad service, as it is contrary to what OUTSURANCE adverts promises. I’m of the opinion that it constitutes “False Advertising”. I need Senior Management to remedy this situation, as I’m now forced to follow this route.