SM
Sthembile M

1 reviews | Active since Dec 2014

28 Apr 2021, 10:55

False advertising

I was sold lies by the Outsurance sales agent PRECIOUS LETSOALO. He signed me up for the essential plan which did not include the benefits that he sold to me. He did not tell me that this essential plan does not have free roadside assistance. He didn't even give me the option to choose between the plan. Imagine being stuck on the road and when you call your insurance then you are told they cannot assist because you are not covered. I honestly feel ****med by Outsurance. I cancelled my policy which offered me everything thinking i'm now covered by the most trusted insurance company, then boom zajiki zinto to the worst.

0
Replies (1)
OUTsurance
OUTsurance's reply29 Apr 2021, 15:47
Official
Hello Sthembile

Thank you for your feedback, which is naturally most concerning. 

Our sales manager contacted you, after having audited the call and apologised for the incorrect advice you were given by our advisor.
This has been discussed internally.

After having offered you comprehensive cover now, you decided to keep your vehicle covered on our essential product.

Thank you for accepting our apologies and knowing this is not the service we pride ourselves in,

Regards
OUTsurance