False advertising

After seeing the adverts that Outsurance has run. I contacted them on the 01 Feb 2015, I requested a quotation from Outsurance. And provided them with all the necessary paperwork. Unfortunately they could not beat my current insurance so they alerted me of the R400 claim.<br> I submitted my current insurance schedule as proof. I made several attempts thereafter to get progress of my claim.About three weeks ago, I followed up on Outsurance and I was told the claim can take that long and that someone will call me back. Last week I phoned again for progress and was told my query will be relayed to the Sales department whom will call me within 24 hours. That should they not call 24 hours later, I must call again. Allister relayed such message to me.24 hours later, I called looking for Allister, whom to my surprise, told me my claim might have expired by now. <br> I am disappointed in Outsurance. This is false advertising. At no point was I informed of allocated timeline.<br> <br>