1 reviews | Active since May 2016
False advertising
<p>I am a previous policy holder with OutSurance but moved to Hollard a few years ago. I saw three adverts on tv, one stating that if they do not beat your current premium, they will give your R400 and another tv add stating R800 the third was 5 free boxoffice movies. So I made use of the opportunity and sms'd them.</p> <p>the first lady I dealt with, was so slow and I had to repeat and re-spell everything 8 times. We were only chatting about my car, not even home contents yet and the call lasted 40 minutes! I had a client meeting and had to cut the call short. She said she would call at 12 noon, but never did. So I sent another 3 text messages to them again before someone contacted me. When the lady quoted me on the car ensurance, the cost of insurance was R335 more than what I currently pay for my car only, not including household.</p> <p>I never got either R400 or R800 or 5 free movies as advertised.</p>
You describe very disappointing service which we are so sorry about!
Our sales manager, Nerisha audited the call and provided you with feedback as well as an apology for the lapse in our service.
She forwarded you the quote and also referred the detail to our promotion department who will contact you for further assistance.
Regards
Dinky
Best regards,
You describe very disappointing service which we are so sorry about!
Our sales manager, Nerisha audited the call and provided you with feedback as well as an apology for the lapse in our service.
She forwarded you the quote and also referred the detail to our promotion department who will contact you for further assistance.
Regards
Dinky
Best regards,
