False advertising

I received an email confirmation on 19 July that I'd be paid R1500 because outsurance could not quote me less for my building insurance. Mind you, I never requested the quote. After having called in to change something on my vehicle insurance the consultant asked if she could see if she could give me a better offer and if she couldn't, I would then get cash. It is now 2 months later and I'm fairly convinced that Outsurance has no problem with false advertising. I had the consultant tell me that there was a problem with my banking details and that's why I haven't received the money but this is the same banking details outsurance uses to debit me every month as well as every other creditor that I have. If this is what they do, I don't even want to know what would happen if I had an insurance claim. Definitely considering canceling my vehicle insurance with them!