KC
Karen C
1 reviews | Active since Oct 2015
05 Jul 2021, 15:31
False Advertising
I called for a quotation today, been with the same insurer for last 3 years, claim free, according to your add you say R1 500 would be due to me if Outsurance cannot match the current premiums, which you are unable to. The Lady that called me was actually quite rude at the end of the call, just said "thank you" and put the phone down. So, is this how Outsurance does business by false advertising, if that's the case then I'm happy to stay with my current insurance and report you to the ASA. Don't advertise and then not commit or offer at the end of a call. Really bad business practice. By right you should reimburse me according to your adverti*****t.
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Replies (2)0
Replies (2)
OUTsurance's replyOfficial
07 Jul 2021, 11:23Hello Karen C
We are very sorry the automated process for claiming the R1 500 was not set into motion for you. Coupled to this, our advisor's unfriendly behavior is most disappointing to see!
Our promotion manager contacted you. She explained the claiming process with you and sent you the link.
We will finalise the matter for you as soon as possible and thank you for bringing the matter to our attention.
Regards
Dinky from the Client Relations Team
We are very sorry the automated process for claiming the R1 500 was not set into motion for you. Coupled to this, our advisor's unfriendly behavior is most disappointing to see!
Our promotion manager contacted you. She explained the claiming process with you and sent you the link.
We will finalise the matter for you as soon as possible and thank you for bringing the matter to our attention.
Regards
Dinky from the Client Relations Team
OUTsurance's reply07 Jul 2021, 11:23
Official
Hello Karen C
We are very sorry the automated process for claiming the R1 500 was not set into motion for you. Coupled to this, our advisor's unfriendly behavior is most disappointing to see!
Our promotion manager contacted you. She explained the claiming process with you and sent you the link.
We will finalise the matter for you as soon as possible and thank you for bringing the matter to our attention.
Regards
Dinky from the Client Relations Team
We are very sorry the automated process for claiming the R1 500 was not set into motion for you. Coupled to this, our advisor's unfriendly behavior is most disappointing to see!
Our promotion manager contacted you. She explained the claiming process with you and sent you the link.
We will finalise the matter for you as soon as possible and thank you for bringing the matter to our attention.
Regards
Dinky from the Client Relations Team
KC
Karen C's updateReviewer Update
07 Jul 2021, 11:54Hi Everyone - please ensure that you read the absolutely microscopic T&Cs at the bottom of the add - there's always a catch. Outsurance still doesn't impress me at all, now you have to complete a whole bunch of forms for the R1 500, who has the time for this, they should mention at the end of their rambunctious ad that T&Cs apply like everyone else does. Still wouldn't rate them
KC
Karen C's update07 Jul 2021, 11:54
Reviewer Update
Hi Everyone - please ensure that you read the absolutely microscopic T&Cs at the bottom of the add - there's always a catch. Outsurance still doesn't impress me at all, now you have to complete a whole bunch of forms for the R1 500, who has the time for this, they should mention at the end of their rambunctious ad that T&Cs apply like everyone else does. Still wouldn't rate them