False advertising

An Outsurance agent contacted me and they did the whole song and dance as in the adverts, that if they can't beat your current insurance they will give you R500 and if you haven't claimed in the past 3 years will give you R1500. So they couldn't beat my current insurance and have claimed in the past 3 years. I am still waiting for my R500 or R1500. I was called almost every day by the agent and later his supervisor, and I had to beg them to please remove my number.