False Advertising

The Documents, Kelvin, were for a last years quote to which i did not claim for because your agent just shut me down?, You are talking about this years quote shortly, which I submitted all documents, And I did not speak to Refilwe, Why are you lying? Why could'nt you just simply apologise for your mistake? Should I post screen snippits of proof? and make this reply public?

The Documents, Kelvin, were for a last years quote to which i did not claim for because your agent just shut me down?, You are talking about this years quote shortly, which I submitted all documents, And I did not speak to Refilwe, Why are you lying? You should of just simply apologized for your mistake? Payment should of been processed almost a month ago, you are supposed to be informing me that the money is in my account. You Sir should not be working in Customer Service, get you ducks in a nice neat row before you pass the blame onto consumers.

Please see correspondence and response, What is worse you are still trying to make it my fault, yet there is proof, I am going to post all correspondence. Hi, I think this is the wrong promo, I am at this current insurer for a year now On Fri, Oct 26, 2018 at 10:04 AM Joszel Arnolds ********** wrote: Good day Mr SAMUELS Quote: ********** We have received the information that you have submitted via our website for the R800 Quote Promotion . In order for us to assist further, please send us an updated document not older than 48 hours: • A letter from your current and previous insurers stating that you have not submitted any vehicle claims from the (***). No claims confirmation letter. Please send us the requested documents within 30 days in order to remain eligible for participation. Kindly find attached the Terms and Conditions for the R800 Quote Promotion. Please read through the document carefully as it contains all relevant details regarding our promotion. Kind regards Joszel Arnolds 08 ********** 0 Visit www.outsurance.co.za Disclaimer To read OUTsurance's disclaimer go to www.outsurance.co.za/disclaimer/email Disclaimer To read OUTsurance's disclaimer go to www.outsurance.co.za/disclaimer/email DS ********** Attachments Oct 26, 2018, 12:12 PM to arnoldsj Yes 4 Attachments

Joszel Arnolds Tue, Dec 11, 2:09 PM (3 days ago) to me Good day. Mr Samuels. I have been trying to contact you. But with no luck. 1stly I would like to apologies for the inconvenience. I personally made payment for you but there seems to have been an error with our finance department I have rectified it and I have made a manual payment for you. Once again I do take full responsibility for the matter as I should have followed up after I had made payment. My deepest apologies. The money should reflect by the 14th midnight. Kind regards Joszel Arnolds 08 ********** 0 Visit www.outsurance.co.za

Furthermore all documents were published online, after documents are published online, then an agent sends a confirmation email

Joszel Arnolds ********** Attachments Fri, Oct 26, 10:04 AM to me Good day Mr SAMUELS Quote: ********** We have received the information that you have submitted via our website for the R800 Quote Promotion . In order for us to assist further, please send us an updated document not older than 48 hours: • A letter from your current and previous insurers stating that you have not submitted any vehicle claims from the (***). No claims confirmation letter. Please send us the requested documents within 30 days in order to remain eligible for participation. Kindly find attached the Terms and Conditions for the R800 Quote Promotion. Please read through the document carefully as it contains all relevant details regarding our promotion. Kind regards Joszel Arnolds 08 ********** 0 Visit www.outsurance.co.za Disclaimer To read OUTsurance's disclaimer go to www.outsurance.co.za/disclaimer/email Attachments area DS ********** Attachments Fri, Oct 26, 10:32 AM to arnoldsj Hi, I think this is the wrong promo, I am at this current insurer for a year now 4 Attachments Joszel Arnolds ********** Fri, Oct 26, 12:11 PM to me So I can process R400 for you? Joszel Arnolds 08 ********** 0 Visit www.outsurance.co.za From: DS ********** Sent: 26 October 2018 10:32 To: Joszel Arnolds Subject: Re: OUTsurance R800 Promotion - Request for Documents DS ********** Attachments Fri, Oct 26, 12:12 PM to arnoldsj Yes 4 Attachments

And you have the audacity to fight about something that you are wrong about, You should of apologised sincerely like Joszel, you Kelvin need to get fired, and whoever is above you

If you read properly, after the email you posted, I clearly say that Im with my current insurer for a year, and the agent asks me if he must process r400? Can you read it? Why didnt you post my replies?