CK
Caroline K
1 reviews | Active since Mar 2015
01 Feb 2022, 16:33
False advertising
This is the second time that I refer someone toe outsurance,the first time there was a problem and in Dec a worker of outsurance said that I can go on the app and refer someone there for I will get R1000 of my premium and he said that it's around 2 months that I will not pay anything because of my current premium.
So my referral was successful but now they lady say that I will only get R1000 discount if my nieces premium is also R1000.
I am really upset because this is false advertising. I want to cancel my policy with immediate affect because of someone at Outsurance isn't doing there job properly.
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OUTsurance's replyOfficial
03 Feb 2022, 15:27Hello v K
We firstly wish to thank you for the clients you referred to us. We are however sorry to see the process was not properly explained to you.
In order to receive the R1000 for the app referral, we need to collect a full value of R1000 from the client you referred to us. The payment will then automatically be made to your account.
Thank you for affording our client care manager the opportunity to have discussed your concern with you.
Regards
OUTsurance
We firstly wish to thank you for the clients you referred to us. We are however sorry to see the process was not properly explained to you.
In order to receive the R1000 for the app referral, we need to collect a full value of R1000 from the client you referred to us. The payment will then automatically be made to your account.
Thank you for affording our client care manager the opportunity to have discussed your concern with you.
Regards
OUTsurance
OUTsurance's reply03 Feb 2022, 15:27
Official
Hello v K
We firstly wish to thank you for the clients you referred to us. We are however sorry to see the process was not properly explained to you.
In order to receive the R1000 for the app referral, we need to collect a full value of R1000 from the client you referred to us. The payment will then automatically be made to your account.
Thank you for affording our client care manager the opportunity to have discussed your concern with you.
Regards
OUTsurance
We firstly wish to thank you for the clients you referred to us. We are however sorry to see the process was not properly explained to you.
In order to receive the R1000 for the app referral, we need to collect a full value of R1000 from the client you referred to us. The payment will then automatically be made to your account.
Thank you for affording our client care manager the opportunity to have discussed your concern with you.
Regards
OUTsurance