Fair play

Claim *** Water coming out of geyser so phoned outsurance and they sent a plumber, received an SMS stating I will loose my out bonusR6000. I thought ok the new tank and tray will be more than that. The plumber came and replaced a washer and tightened a pipe job done. I was annoyed that a R100 job cost me my out bonus of R6k. But a Outsurance angel (Monica) phoned me and said good news because it was only a washer and less than an hours work you keep your out bonus as its classed as plumber emergency, fantastic Outsurance, and thank you to Kathy and Monica two really nice and polite young ladies. Kudo's to both