FM
Fred M
1 reviews | Active since Jun 2017
14 Oct 2019, 23:25
Failure to pay R800 for not matching my current premium
Their R400 payout if they can't match your current insurance is a ****** hoax ,and if u can't trust them with a R400 payout ,I wonder how they would pay you over an asset worth thousands of brands, am so cancelling my premium due to their inability to settle one of my cars after failing to match up their premium..Budget here I come
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OUTsurance's replyOfficial
15 Oct 2019, 18:06Good day Fred
Following your request to review your R400.00 promotion claim, we escalated the matter to our Quote Promotions Supervisor for urgent assistance.
She contacted you and discussed with you the circumstances surrounding us not finalising the payment that was due to you. We are very sorry we did not complete the process with you and sincerely apologise for the oversight on our part.
Your payment will be processed and made to the banking details that you will be sending to our Quote Promotions Supervisor. Thank you for awarding us the opportunity to correct where we fell short on the excellent service we pride ourselves in and helping us improve our customer service.
Regards
OUTsurance
Following your request to review your R400.00 promotion claim, we escalated the matter to our Quote Promotions Supervisor for urgent assistance.
She contacted you and discussed with you the circumstances surrounding us not finalising the payment that was due to you. We are very sorry we did not complete the process with you and sincerely apologise for the oversight on our part.
Your payment will be processed and made to the banking details that you will be sending to our Quote Promotions Supervisor. Thank you for awarding us the opportunity to correct where we fell short on the excellent service we pride ourselves in and helping us improve our customer service.
Regards
OUTsurance
OUTsurance's reply15 Oct 2019, 18:06
Official
Good day Fred
Following your request to review your R400.00 promotion claim, we escalated the matter to our Quote Promotions Supervisor for urgent assistance.
She contacted you and discussed with you the circumstances surrounding us not finalising the payment that was due to you. We are very sorry we did not complete the process with you and sincerely apologise for the oversight on our part.
Your payment will be processed and made to the banking details that you will be sending to our Quote Promotions Supervisor. Thank you for awarding us the opportunity to correct where we fell short on the excellent service we pride ourselves in and helping us improve our customer service.
Regards
OUTsurance
Following your request to review your R400.00 promotion claim, we escalated the matter to our Quote Promotions Supervisor for urgent assistance.
She contacted you and discussed with you the circumstances surrounding us not finalising the payment that was due to you. We are very sorry we did not complete the process with you and sincerely apologise for the oversight on our part.
Your payment will be processed and made to the banking details that you will be sending to our Quote Promotions Supervisor. Thank you for awarding us the opportunity to correct where we fell short on the excellent service we pride ourselves in and helping us improve our customer service.
Regards
OUTsurance