Failure to claim access fee from the Third-party

I am writing to express my disappointment and frustration with the handling of my claim for an access fee, which I submitted in August 2024. Despite providing all necessary evidence and proof to support my claim, your team has failed to pursue the claim with the third party.

Instead, I was informed that due to "back and forth" with the third party, I must take the matter to the Small Claims Court. I find this explanation unacceptable, as it was your team's responsibility to navigate any communication challenges and advocate on my behalf.

I am so disappointed.