FAILING TO SEND THEIR TECHNICIAN,REPAIR MY MACHINE

MY CUTTING MACHINE THAT IS INSURED WITH OUTSURANCE HAS BEEN DAMAGED, I CALLED THEM TO COME AND LOOK AT IT, I WAS TOLD THAT I NEED TO GET MY TECHNICIAN TO LOOK AT IT WHILE THEY ARE NOT WILLING TO SEND OUT ONE SO THAT IT COULD BE FIXED. <br> <br> IVE TRYED TO REACH THEM WITHOUT A PROPER ANSWER, NOW MY BUSINESS IS STUCK. CAN YOU PLEASE HELP ME TO GET THESE INSURER TO FIX THESE CUTTING MACHINE.