BB
Bhekstar B
1 reviews | Active since Oct 2015
06 Jul 2021, 22:33
Failed to cancel insurance and following simple instructions
I sent 2 emails requesting to cancel one of my insurance, i stated on the email that i cannot afford the quote that they gave me. to my surprise My business account was debited and the debit order bounced, who is going to pay for those charges ?
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OUTsurance's replyOfficial
08 Jul 2021, 13:53Hello Bhekstar B
We are sorry about the inconvenience you suffered.
The emails you refer to never reached us. We are at this point assuming you rep**** to previous correspondence we sent. These replies are sent to an unmonitored mailbox, of which an automated response is sent immediately.
Our client care advisor tried to contact you after we received your complaint, but was unsuccessful. She proceeded by cancelling the policy as per your request.
Regards
OUTsurance
We are sorry about the inconvenience you suffered.
The emails you refer to never reached us. We are at this point assuming you rep**** to previous correspondence we sent. These replies are sent to an unmonitored mailbox, of which an automated response is sent immediately.
Our client care advisor tried to contact you after we received your complaint, but was unsuccessful. She proceeded by cancelling the policy as per your request.
Regards
OUTsurance
OUTsurance's reply08 Jul 2021, 13:53
Official
Hello Bhekstar B
We are sorry about the inconvenience you suffered.
The emails you refer to never reached us. We are at this point assuming you rep**** to previous correspondence we sent. These replies are sent to an unmonitored mailbox, of which an automated response is sent immediately.
Our client care advisor tried to contact you after we received your complaint, but was unsuccessful. She proceeded by cancelling the policy as per your request.
Regards
OUTsurance
We are sorry about the inconvenience you suffered.
The emails you refer to never reached us. We are at this point assuming you rep**** to previous correspondence we sent. These replies are sent to an unmonitored mailbox, of which an automated response is sent immediately.
Our client care advisor tried to contact you after we received your complaint, but was unsuccessful. She proceeded by cancelling the policy as per your request.
Regards
OUTsurance