MM
Merlin M
1 reviews | Active since Mar 2020
15 Sept 2020, 18:49
Failed at doing due diligence
Failed in doing their due diligence. Becareful of being recommended by OUTsurance to a repair shop as your vehicle might not return the way you left it.
After numerous attempts to get OUTsurance to do a thorough analysis of my vehicle being damaged by GP Panel Beaters in Stellenbosch, they stil believed the repair shop over their loyal client.
But I guess in the end, OUTsurance prefer to be known as a Hocus pocus insurance company.
Rather stick with the devils you know for years...
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OUTsurance's replyOfficial
18 Sept 2020, 08:45Good day Merlin,
We were very concerned with your complaint and immediately escalated the matter to Lindi our client liaison manager.
Lindi contacted you to address your concerns and she discussed the matter in detail with you. When a vehicle is taken to a service provider, a checklist needs to be completed prior to any work taking place, the damages you described were existing damages and were noted on the checklist prior to the service provider working on your vehicle.
Thanks for giving us the opportunity to look into the matter.
Regards,
OUTsurance
We were very concerned with your complaint and immediately escalated the matter to Lindi our client liaison manager.
Lindi contacted you to address your concerns and she discussed the matter in detail with you. When a vehicle is taken to a service provider, a checklist needs to be completed prior to any work taking place, the damages you described were existing damages and were noted on the checklist prior to the service provider working on your vehicle.
Thanks for giving us the opportunity to look into the matter.
Regards,
OUTsurance
OUTsurance's reply18 Sept 2020, 08:45
Official
Good day Merlin,
We were very concerned with your complaint and immediately escalated the matter to Lindi our client liaison manager.
Lindi contacted you to address your concerns and she discussed the matter in detail with you. When a vehicle is taken to a service provider, a checklist needs to be completed prior to any work taking place, the damages you described were existing damages and were noted on the checklist prior to the service provider working on your vehicle.
Thanks for giving us the opportunity to look into the matter.
Regards,
OUTsurance
We were very concerned with your complaint and immediately escalated the matter to Lindi our client liaison manager.
Lindi contacted you to address your concerns and she discussed the matter in detail with you. When a vehicle is taken to a service provider, a checklist needs to be completed prior to any work taking place, the damages you described were existing damages and were noted on the checklist prior to the service provider working on your vehicle.
Thanks for giving us the opportunity to look into the matter.
Regards,
OUTsurance