EXTREMELY TERRIBLE AFTER SERVICE - AFTER BEING HIJACKED!

<p>Outsurance logged my Hijacking incident on (16 June 17) and we have informed Outsurance of all information suppiled to us by Tracker as it unfolded. All that was agreed upon by Outsurance to do was to arrange for a claims consultant to contact me between 07:00/07:30 to initate a claim so i can receive a rental vehical delivered to my home by 10:00, as i do not have another vehical available to me. After explaining my incident and my need twice, the two agents refuse to understand my need i called for the thrid time (11:39) and the another agent then assisted in opening the claim and yes a have received a claim sms. It is now 13;40 and i have still not recived any confimation as to whats happening with the rental car. The arrangement was that a Avis driver would drop off a vehical at my home today so i can collect my kids from school. Saps as adivsed me that i need to go to the Saps pound in Benoni to complete documentation and remove my vehical. I stated to Outsurance thatI will require information as to where my car should go for an assesment, as Tracker confirmed with pictures that my was not damaged cosmiticlly and it was driveable. I reside in Centurion. Outsurance shows no empathy in understanding and resolving my query in the fastest possible time, DUE TO THE DELAY ALREADY. The Outsurance Team merly added to my trama that i have experienced already and still no feedback toward putting my incident behide. Outsurance has only contacted at Avis at 13:28 today with my request, though i will have to find means and go to collect the rental car that is paid for in the monthly subscribtion. It seems that Outsurance only assists certain clients!!!</p>