TM
Thavamanie M
1 reviews | Active since Jan 2022
21 Jan 2022, 13:17
Extremely Poor Service
Waiting for almost two months to resolve issue with oven. Defective oven installed. Being referred to DEFY instead who are just as ***********. Spoke to numerous outsurance staff members who are clueless on how to handle this. Their complaints department have no clue on how to resolve this. When you request for a manager who may be able to assist, I am referred to another department.
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OUTsurance's replyOfficial
24 Jan 2022, 16:27Good afternoon Thavamanie M,
Further to our private reply of earlier, our client liaison manager Lebo has been in contact with you.
He has arranged for a different service provider to replace the oven on Wednesday. You informed him that there is a power outage in your area since Friday and you are anticipating restoration by tomorrow. He will be in contact with you and ensure that you are assisted to your satisfaction.
The poor service that you have received is disappointing and we are truly sorry for the frustration it has caused you.
Regards,
OUTsurance
Further to our private reply of earlier, our client liaison manager Lebo has been in contact with you.
He has arranged for a different service provider to replace the oven on Wednesday. You informed him that there is a power outage in your area since Friday and you are anticipating restoration by tomorrow. He will be in contact with you and ensure that you are assisted to your satisfaction.
The poor service that you have received is disappointing and we are truly sorry for the frustration it has caused you.
Regards,
OUTsurance
OUTsurance's reply24 Jan 2022, 16:27
Official
Good afternoon Thavamanie M,
Further to our private reply of earlier, our client liaison manager Lebo has been in contact with you.
He has arranged for a different service provider to replace the oven on Wednesday. You informed him that there is a power outage in your area since Friday and you are anticipating restoration by tomorrow. He will be in contact with you and ensure that you are assisted to your satisfaction.
The poor service that you have received is disappointing and we are truly sorry for the frustration it has caused you.
Regards,
OUTsurance
Further to our private reply of earlier, our client liaison manager Lebo has been in contact with you.
He has arranged for a different service provider to replace the oven on Wednesday. You informed him that there is a power outage in your area since Friday and you are anticipating restoration by tomorrow. He will be in contact with you and ensure that you are assisted to your satisfaction.
The poor service that you have received is disappointing and we are truly sorry for the frustration it has caused you.
Regards,
OUTsurance