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Jaco S

1 reviews | Active since Jan 2023

24 Jan 2023, 12:12

Extremely Poor Service

Stay clear from Outsurance, if you are looking for a professional and trustworthy insurance company. The service I have been receiving from them are terrible to say the least. Currently I am a month without my vehicle after being in a accident December 2022 and there has been absolutely no progress on any repairs and neither Outsurance or the authorized repairer can give me a timeline on the repairs of my vehicle. Meanwhile I need to keep on paying my insurance premium every month for a car I cannot even use due to a *********** insurance company and their poor service providers. They just keep giving you the run around and empty promises.

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Replies (1)
OUTsurance
OUTsurance's reply31 Jan 2023, 12:45
Official
Good afternoon Jaco,

Further to our private reply after receiving your complaint, our client liaison manager Lindiwe contacted you to discuss your concerns.

The process was clarified with you, and car hire was offered as a once off benefit to try and assist with the miscommunication from our service provider.

Please feel free to contact Lindiwe should you require further assistance or clarity.

Regards,
OUTsurance