Extremely poor service

It has been a while now since my incident where my neighbor reversed into me and where I have dealt with his insurance company being Outsurance. From the get go, it was a nightmare trying to get hold of someone to assist me and then trying to have that someone reply to me with regards to emails being sent to him.

I have then done my own homework to have the amount of the quotation received from an approved dealership paid into my account as I have made my own plans in arranging a booking at this pannelbeater, requested for leave days from my work, arranged for lifts for my kids to and from school, only to find out that the 5 working days before the payment would reflect has now gone to 10 working days. I then had to cancel everything and now sitting with a battle trying to secure another booking and having to make new arrangements for my kids.

This is extremely poor service and I have heard so much good about this company but I guess all cannot be all good.

Don't think I will ever join them.

What a frustration this has been thus far.