EXTREMELY POOR CUSTOMER SERVICE

My overall experience with the initial Telesales agent Angelo was very very pleasant. He was very very polite, friendly and helpful. Very knowledgeable as well. After we couldn't assist me with the price or premium that I needed he transferred me to his line manager. That's when the whole experience turned out leaving a bad taste in my mouth. After speaking to the line manager I asked for time to be able to look through the quotations that they sent me at my leisure or own time as I had received numerous quotations on the same day. But he kept on pushing. To me as the possible or potential client I didn't like it at all. It felt like he was trying to force me to take or accept your product without being able to begin able to look at the other quotations that I received that day. Without being able to look at my budget. Without being able to think about it with a clear head. The pressure was very uncalled for and unnecessary. After dropping the call, maybe an hour later another lady called me from another department, asking me why I didn't accept the quotation. After explaining to her once again that I'm feeling pressured she apologised and dropped the call. The following day I received 2 follow up calls. One around 09hrs or 10hrs in the morning and another in the afternoon around 14hrs maybe 15hrs. That's when I lost it. After explaining myself numerous times and asking for time to think about things clearly I still received calls. Very very very unprofessional and upsetting. And for that fact I will never work with Outsurance again 😒. And I will never recommend them to anyone. I'll always tell people that I talk to about my bad experience.