EXTREMELY POOR AND DREADFUL SERVICE FROM OUTSURANCE

I am extremely unhappy and have logged a complaint with how Outsurance deals with emergencies when clients report claims for geyser damage, flooding on Carpets and ceiling damage.

I struggled for almost an hour to get through to a consultant to submit the claim. When I finally managed to speak to a consultant at 10:50 Africa Plumbling was indicated as the service provider to assist. After so many hours of waiting at 14:30 I called Outsurance again only to be informed by Gugu that no service provider is available to assist. No follow up from the initial consultant to inform me while I am waiting. There is no access to water and to top it all Randfontein have been suffering a power outage for three days. These are inhumane conditions and Outsurance is not offering any alternatives. This extremely poor service is unacceptable during these uncertain times.

Outsurance is about to lose me as a customer together with all those I have referred in the past years.

Regards Samantha Baron ***