BD
Bongeka D
1 reviews | Active since Oct 2018
02 Oct 2019, 12:59
Extremely mad at Outsurance
Recently an Outsurance Client Driver hit our car while we were at a stop sign, the outsurance driver was the one at fault and was hit by another driver which happened that she hit our car but when we claim from Outsurance for 3rd party claim, they are refusing to pay saying that the other car must be the one to pay. All we want is our car to be fixed not stories from Outsurance.
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Replies (3)
OUTsurance's replyOfficial
07 Oct 2019, 11:26Good day Bongeka,
Lebo our legal manager contacted you to discuss the merits of the claim in detail. We have considered all the facts and our decision to refute liability remains unchanged. Lebo informed you to contact the other driver of the Mahindra.
We do apologise for the disappointing feedback.
Regards,
OUTsurance
Lebo our legal manager contacted you to discuss the merits of the claim in detail. We have considered all the facts and our decision to refute liability remains unchanged. Lebo informed you to contact the other driver of the Mahindra.
We do apologise for the disappointing feedback.
Regards,
OUTsurance
OUTsurance's reply07 Oct 2019, 11:26
Official
Good day Bongeka,
Lebo our legal manager contacted you to discuss the merits of the claim in detail. We have considered all the facts and our decision to refute liability remains unchanged. Lebo informed you to contact the other driver of the Mahindra.
We do apologise for the disappointing feedback.
Regards,
OUTsurance
Lebo our legal manager contacted you to discuss the merits of the claim in detail. We have considered all the facts and our decision to refute liability remains unchanged. Lebo informed you to contact the other driver of the Mahindra.
We do apologise for the disappointing feedback.
Regards,
OUTsurance
BD
Bongeka D's updateReviewer Update
02 Dec 2019, 08:39Hello. I have sent an email to Lebo a while back and still no response. The Santam (Mahindra Driver Insurance) have referred me back to you for claim and would like to pursue this claim as they inform me your client was wrong and should be liable for repairing our car.
BD
Bongeka D's update02 Dec 2019, 08:39
Reviewer Update
Hello. I have sent an email to Lebo a while back and still no response. The Santam (Mahindra Driver Insurance) have referred me back to you for claim and would like to pursue this claim as they inform me your client was wrong and should be liable for repairing our car.
BD
Bongeka D's updateReviewer Update
19 Oct 2021, 14:11It has been months and Outsurance has settled out of court with the Mahindra Driver (Santam) but our car is still not attended to by Outsurance even after findings that it was their driver who was at fault.
BD
Bongeka D's update19 Oct 2021, 14:11
Reviewer Update
It has been months and Outsurance has settled out of court with the Mahindra Driver (Santam) but our car is still not attended to by Outsurance even after findings that it was their driver who was at fault.