Extremely *********** and Unproffessional

<p>There's this employee of Outsurance, Simone Rowland, whom has been allocated an incident involving my and my wife's claim due to negligence by their client. </p> <p> </p> <p>How she's handling the whole claim is like Outsurance is doing us a favor by fixing damage sustained by our vehicle due to negligence by their client.</p> <p> </p> <p>The same documentation and photos have been requested more than once and still marked as outstanding, delaying the whole process. In a scale of 1 to 10 I'd rate her service and willingness to assist in this matter a -10...it's beyond atrocious.</p> <p> </p> <p>Instead of driving this to a point where we get assisted, it's like she's doing her utmost best to delay the process. All we simply need is the damage to our car fixed, nothing more/less. If I were to one day start my own company; she's the best candidate on what people I do NOT have to hire...completely unhelpful, poor communication s****s when communicating, lack of communication most times. It is beyond pathetic. In short, my view based on the whole saga, she's a salary *****. She gets paid for doing absolutely NOTHING.</p> <p> </p> <p>If there's anyone monitoring these comments and willing to assist; here's the ref the call is relating to, claim number: ********** 24</p>