Extremely Disspointed -

Good day <br> <br> My Claim was submitted today for my accident that happened on Sunday 20 September 2015. There was an issue with payment . According to the Manager of the Claims Department that insurance works month to month and not forward month, secondly, that there will be 2 notifications sent through if payment was not done. A letter was sent through on the 2 September 2015 , stating a debit order will be done on 15 September. I then called in , on the 4 September, asking if i can do an EFT , when said that cannot be done, i asked for the debit order to go through on the 5 Septemeber. Apparently the debit order went RD, where is the second notification , as a service provider there should have an sms or an email to me stating that the debit order did not go off. There was no notification saying that there was no <br> <br> Payment was requested to be done on the 21 Sep for cover , but only for portion of the premium which is R1328. This was done on the 21 Sep , and the conversation that Mrs RD Pillay she did tell them that my daughter met an accident on Sunday the 20th , did the payment go through ?<br> I need a response by COB today by a Mananger to sort this out <br> Thank you <br> <br> <br> <br> <br>