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Phindile M
1 reviews | Active since Apr 2024
20 Apr 2024, 20:29
Extremely Disappointing service from Outsurance
My husband got into an accident while driving my Renault in December, it’s 4 months since the accident, the car was towed to a garage for repairs, each time we call and we have to follow up because there’s no feedback from both the garage or outsurance, When they fix something they discover something else is wrong with the car, they must order parts which takes another 6 weeks; this car and insurance is being paid for while the car sits in the garage and we struggle from being the inconvenience trying to get around with one car I am so disappointed with outsurance, we’ve been with them for over 10 years and this is the service we are receiving
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OUTsurance's replyOfficial
25 Apr 2024, 16:17Good day Phindile, Thank you for giving us the opportunity to look into the matter and provide you with feedback. Further to our private response, we can confirm that Rosey from our client liaison team, contacted you to address your concerns. Unfortunately, there were unseen damages. The additional part has been authorised and is on back-order. Once our service provider receives the part, we will contact you with an estimated time of completion. You have our apologies for the inconvenience caused. Regards,The OUTsurance Team
OUTsurance's reply25 Apr 2024, 16:17
Official
Good day Phindile, Thank you for giving us the opportunity to look into the matter and provide you with feedback. Further to our private response, we can confirm that Rosey from our client liaison team, contacted you to address your concerns. Unfortunately, there were unseen damages. The additional part has been authorised and is on back-order. Once our service provider receives the part, we will contact you with an estimated time of completion. You have our apologies for the inconvenience caused. Regards,The OUTsurance Team