Extremely disappointing service

<p>I was in a car accident about a week ago and is still struggling to get feedback from the Outsurance assessor.</p> <p>On the day of the accident I got my car to reliable panel beater who was extremely helpful. The panel beater gave me loan car until I could get my car repaired and immediately made out a quotation on the damages to my car.</p> <p>I reported the accident to Outsurance and the panel beater sent through photos and a complete assessment of what needs to be repaired on the car. Outsurance then sent out an assessor to have a look at the vehicle. A while later the Advisor at Outsurance came back to me with an approval of the claim for far less than what was quoted. I asked the Advisor to review the quotation again and he realised that some of the items in the quotation was not even on the approval sheet. The assessor gave through incomplete information and was unreachable after this point.</p> <p>I contacted the advisor that was assigned to me multiple times, who sent through all correspondence to the assessor and his manager.</p> <p>Outsurance then advised me that they have a panel beater who can repair my car for cheaper than what my panel beater quoted. I asked the advisor how it is possible for them to get a cheaper quote from another panel beater who have not even inspected my vehicle. They were unable to answer my question. I was also informed by my panel beater that the assessor did not want to approve the original parts that is needed to repair the damages and proposed that they look for cheaper second hand parts.</p> <p>I contacted the panel beater where my car was being stored and they were prepared to drop their price with a substantial amount to accommodate us. The new quote was sent through to the advisor who then confirmed that the correspondence was forwarded to the assessor’s manger.</p> <p>After this I contacted Outsurance multiple times where I was told they are unable to reach the assessor and his manger. I have no idea when my claim will be approved, and if I would need to move my car to another panel beater due to them being able to fix my vehicle at the cheapest price. I have no confidence in this case that my car will be repaired properly and what parts will be used.</p> <p>I am truly disappointed in the service of the assessor and the lack in feedback. I also have no confidence in Outsurance to make sure my vehicle is repaired properly.</p> <p> </p>