Extremely Disappointed with Repair Delays and Refusing of Car Rental Extension.

I am extremely disappointed with OUTsurance due to their handling of my recent claim. My car has been in the repair shop for exactly 29 days now, and despite numerous follow-ups and communication with the panel beaters, the repairs are still not complete. The rental car coverage provided by my policy only lasts for 30 days, which has now expired, leaving me stranded without a vehicle.

The lack of communication and support from OUTsurance has been incredibly frustrating. Every time I call, I am given vague responses and no real solutions. Basically getting a "there's nothing we can do from here" but every damn month, a monthly premium is expected from me. I have explained my situation multiple times like a broken record, yet there has been absolutely no effort to extend the rental coverage or offer any form of assistance in replacement for the not having a vehicle in the interim.

This experience is a major inconvenience and has disrupted my daily life significantly. I expected better service and support from one of South Africa's biggest and best insurance company, especially during a stressful time like this. Unfortunately, OUTsurance has failed to meet my expectations, and I would not recommend their services to anyone seeking reliable and supportive insurance coverage.